The delivery time for your purchase is determined by the stock status of an item and the shipment method you select.
Shipping Policies
How long will it take?
We aim to ship all in-stock items within three-to-five business days of your order. When your order is shipped you will be alerted via email with a tracking number.
Orders that include our sharpening service add up to an additional 7-10 business days to your order. We do not rush this process. We always focus on quality.
We prioritize quality over speed.
Our shipment times include an amount of time for us to inspect and then appropriately package and protect your purchase before we ship. We are famous for our brown-paper protective wraps.
If your order includes items with a mix of in-stock and “usually ships” items, your order will be delayed until all items can ship together. If you wish, you can contact us to split ship these items or sets of items.
Please note that split shipping orders will result in additional charges for the multiple packages. If you will be splitting your order, please add a note in the special instructions or contact us.
How do you ship?
We ship within the U.S. via UPS, Fed Ex, or US Post Office. We insure each order and will email a tracking number once your order has shipped.
How much is shipping to….?
You can determine shipping for most orders directly from our site. Simply place the items you are interested in your shopping cart and select your shipping location. The shipping charge will auto-populate.
An average shipping cost for a sword in the contiguous 48 states is $18.50. This is an average, and charges vary by dimensional weight (lbs plus measurements.)
There is a maximum shipping cost to you of $45 in the contiguous 48 states for items shipped to home or business addresses. PO Boxes are an exception and may exceed the maximum cost.
The final cost may vary slightly due to size and weight of the item. If the shipping cost is different than estimated, we will contact you before shipment to let you know your options.
Where is my order?
You can check your inbox for a purchase confirmation and shipment notification.
You can also contact us. Our customer service team is highly knowledgeable and happy to help you.
Call us at +1 847-531-8664 or email us at orders@kultofathena.com.
Our support is generally available Monday through Friday from 9:00AM – 3:00PM, Central Time. We are closed weekends. We monitor our social media feeds but these are not the best way to get help.
Do you offer express shipping?
Yes! The cost is dependent on the weight and size of the package, so if you are in need of express shipping please call our expert customer service team and they can provide you with a quote.
Stock Status
We have four primary types of classifications of stock status.
In-stock:
These are items that are in our warehouse when you order them. We pack nearly 16,000 square feet with our inventory, so there is a good chance that over 5,000 items are in-stock.
Usually Ships items:
These are items that we presently don’t have on our shelves but are items we can normally have access to. We try to get availability updates on a weekly or monthly basis, but productions times are subject to change.
If you order these items, we will get them from our suppliers, inspect them, bundle with other items you may have purchased, and then ship to you.
Back Ordered/Waitlist:
These are items that the manufacturer has notified us are on backorder. That means they do not own any more stock and have not shared product schedules with us.
On the product page, you can add yourself to a waitlist. You will be notified via email when we receive more stock of the waitlisted item. Unfortunately, there is no guarantee that the quantity we receive can satisfy every customer who has signed up for a notification. We are exploring a pre-order for these items. A pre-order would guarantee a first-paid, first received approach.
Long-Lead Time / Made-to-Order:
These are items that can be purchased and will be made to order. We do accept “down payments” on many of these orders and a payment plan. These items include many customized or premium items that are manufactured as ordered. Lead times may vary from 12 weeks to over two years. They are worth the wait.
The uh-ohs:
We talk about quality a lot. During final inspection, we may discover an items does not meet our expected standard of quality. If so, we will let you know and give you different options, including paying a reduced price for the item or a full refund. Our judgement on quality is based on our twenty year knowledge of manufacturer’s normal “expected” quality.
Have we mentioned we have 16,000 square feet of swords, edged weapons, armor and shields? Sometimes we misplace one. Or write down the wrong number. And then our stock status isn’t accurate on the site and you buy something with the expectation that we can get it to you right away. When this happens, we will let you know and talk about possible solutions, including refunds.
International Orders
All prices are in US dollars.
International orders are subject to local laws. Because laws regarding what items can be imported into a country often change, please consult with your government regarding what items you can legally purchase.
Our international orders are shipped by FedEx, U.S. Airmail or UPS – however, all options may not be available depending on what country the items are shipping to and Kult of Athena will choose which option works.
